Terms & Conditions

LEGAL NOTICE: Vice City Cigars services are intended for adults 21 years of age or older only

Tobacco Product Compliance

Vice City Cigars provides mobile tobacco and cigar services across South Florida. All services are 21+ only and comply with federal and state tobacco regulations.

Age Requirement

• All attendees must be 21+ years of age
• Vice City Cigars reserves the right to request age verification (ID) on-site
• Event hosts are responsible for ensuring all attendees meet age requirements
• Sales to minors are strictly prohibited

Tobacco Disclaimer

• Tobacco use is harmful to your health
• This website contains tobacco product information intended for adults only
• We do not offer free samples

Event Booking Terms

Booking & Cancellation

• Event bookings require 48 hours notice minimum
• Deposits may be required to secure your event date
• Cancellations made 7+ days in advance receive full refund
• Cancellations within 7 days may incur deposit forfeiture
• Weather-related cancellations will be rescheduled at no charge

Event Conduct

• Vice City Cigars reserves the right to decline service for events we determine to be unsafe or non-compliant
• Event hosts are responsible for guest conduct
• Tobacco products are provided for on-premise use only
• No tobacco product removal from event site without prior agreement

Liability

• Guests use tobacco products at their own risk
• Vice City Cigars is not responsible for allergic reactions, smoke sensitivity, or health complications
• Event hosts indemnify Vice City Cigars from liability related to guest injury or misconduct

Contact & Service Inquiries

For questions regarding these terms, contact:

• Email: vccigar@gmail.com
• Phone: 561-331-0497

Last updated: March 2, 2026

Privacy Policy

• Information collected is used to notify customers about website updates and periodic specials
• No Data Sharing: We do not share customer information with other organizations for any purpose

Shipping Policies

Domestic Shipping

• Free Shipping: Available on orders over $99.99 (must select “Free Shipping” at checkout)
• Processing Time: Orders processed in order received, allow up to 5 business days
• Shipping Times: Begin when package leaves our facility (excludes processing time)
• Delays: Due to high volume, minor delays may occur

Special Items

• Lighters: Cannot be shipped by air due to federal regulations (ground shipping only)
• Lighter Warranty: 30-day replacement policy; after 30 days, warranty handled by manufacturer

Lost or Stolen Orders

If an order appears lost or stolen:

1. Contact your local post office with tracking number
2. If further assistance needed, see disclaimer section below

Returns & Refunds

Cancellation Policy

• Before Shipping: 15% restocking fee, 85% refund
• Inspection Period: 48 hours from receipt to report issues
• Contact Method: Use “Contact Us” page with subject line “return request”

Return Process

1. Authorization Required: Obtain Return Authorization Number
2. Return Shipping: Paid by customer
3. Restocking Fees:
   • Domestic orders: 25% fee, 75% refund
   • International orders: 30% fee, 70% refund
4. Processing Time: 3-5 business days after receipt

Return Conditions

• Must be in original packaging and resellable condition
• NOT ACCEPTED: Cut or partially smoked cigars, single cigars, samplers
• Time Limit: Must be received within 10 business days of authorization
• Free Items: Must be returned with original order or regular price deducted

Special Return Situations

• Combination Sales: Credit cannot exceed lesser value item price
• Free Shipping Orders: Ground shipping cost deducted from refund
• Complete Order Returns: Shipping charges deducted based on method selected

Product Substitutions

Samplers & Out-of-Stock Items

• We reserve the right to substitute with equal or better value items
• Samplers may include different cigars of equal or higher value
• Same cigar in different size may be substituted when necessary

Coupon Codes

Usage Terms

• Applied at checkout page in shopping cart
• Combining: Can combine with existing advertised discounts
• Restrictions: Cannot combine multiple coupon codes
• Website Only: Not redeemable through call center orders

Disclaimers

Order Issues

• Typographical Errors: We reserve the right to cancel and refund orders with obvious errors
• Delivered Orders: Once marked “delivered,” order is considered complete
• Lost/Stolen Claims: Must file police report within 48 hours and provide:
  • Officer name and contact information
  • Police station contact details
  • Police file number

Store Returns

• Receipt required for all in-store returns
• Items must be in resellable condition
• NO RETURNS: Single cigars (all sales final)
• Business Days Only: No weekend returns accepted

Legal Jurisdiction

These terms and conditions are governed solely by the laws of the State of Florida. Any claims must be brought and resolved in Florida state courts.

Contact Information

For questions about these terms and conditions:

• Email: vccigar@gmail.com
• Phone: 561-331-0491

Last Updated: September 7, 2025