Refund & Returns Policy

All merchandise from Vice City Cigars leaves our warehouse in perfect condition. If your order is not in excellent condition when received, we want to make it right.

Order Cancellation

Before Shipping (not yet shipped)

• Restocking Fee: 15% of order total
• Refund Amount: 85% of charges will be refunded

Note: Cancellation fees (15%) apply before the order ships. Return/restocking fees (25–30%) apply to items already received. These are separate fee structures.

Return Process

Inspection & Notification

1. Inspect Immediately: Check your order upon receipt
2. 48-Hour Window: Notify us within 48 hours if anything appears wrong
3. Contact Methods: Any form of recorded contact (email to customer service) counts as notification
4. Quality Guarantee: We cannot guarantee product quality beyond 48 hours after receipt

Return Steps

1. Contact Us: Use our “Contact Us” page with subject line “return request”
2. Authorization: Receive a Return Authorization Number from us
3. Return Shipping: Customer pays return shipping costs
4. Time Limit: Returns must be received within 10 business days of authorization

Return Shipping Requirements

• Customer Responsibility: Return shipping paid by customer
• Authorization Required: We are not responsible for merchandise returned without Authorization Number
• Packaging: Items must be returned in original packaging

Refund Structure

Restocking Fees

• Domestic Orders: 25% restocking fee, 75% refund
• International Orders: 30% restocking fee, 70% refund

Processing Time

• Refund Processing: 3-5 business days after we receive returned items
• Bank Dependent: Final processing time depends on your bank

Return Conditions & Restrictions

What We Cannot Accept

• Cut or Partially Smoked Cigars: All sales final
• Single Cigars: No returns accepted
• Cigar Samplers: 5-packs, 6-packs, 7-packs, etc. - no returns
• Items Outside Original Packaging: Must be in resellable condition
• Inadequate Condition: We reserve the right to refuse or prorate credit

Special Return Situations

Combination Sales

• Credit cannot exceed the purchase price of the lesser value item
• Minor imperfections in accessory products do not constitute cause for return

Free Items & Shipping

• Free Items: Must be returned with original order or regular price deducted from credit
• Free Shipping: Ground shipping cost deducted from refund for any returned item
• Complete Order Returns: Shipping charges deducted based on selected method

Example Scenarios

• Overnight Shipping Returns: If you return an entire overnight order, overnight shipping costs are deducted from refund
• Free Item Missing: If free item not returned, its regular price deducted from credit

In-Store Returns

Requirements

• Receipt Required: Must provide receipt for all in-store returns
• Resellable Condition: All items must be in resellable condition
• Business Days Only: No weekend returns accepted
• Single Cigars: No returns - all sales final

Return Authorization

Important Notes

• Authorization Number Required: Packages without authorization will not be accepted
• 10-Day Limit: All authorized returns must be received within 10 business days
• Manufacturer Condition: Items must be in condition to send back to manufacturer

Contact for Returns

To initiate a return:

1. Website: Use our Contact Us page
2. Subject Line: “return request”
3. Email: vccigar@gmail.com
4. Phone: 561-331-0491

Last Updated: September 7, 2025