Should you decide to cancel your order before it ships, we will assess a 15% restocking fee when refunding your order and 85% off your charges will be refunded.
All merchandise shipped from the VCC warehouse leaves in perfect condition. If, however, your order is not in excellent condition when you receive it, we do want to make it right. We will ship replacements and allow the return of items based on the below conditions
- Inspect the items in your order, and notify us within 48 hours if anything appears to be wrong with your order. We cannot guarantee the quality of products more than 48 hours after they are received. ‘Notify us within 48 hours’ includes any form of recorded contact (i.e. email to our customer service email address), in the event that you can’t get a hold of someone right away.
- Contact us throughout ‘Contact us’ page with the subject line, ‘return request’
- In response, you will obtain a Return Authorization Number from us.
- Return shipping will be paid by the customer.
- For Domestic orders, a 25% restocking fee will be maintained, and 75% of the order total will be refunded.
- For International orders, a 30% restocking fee will be maintained, and 70% of the total order will be refunded.
- Once the returned order has been received, your refund will be processed. This can take 3-5 business days depending on your bank.
We are not responsible for merchandise returned without an Authorization Number. Any package returned without an Authorization Number will not be refused. All authorized returns must be received within ten (10) business days after authorization issuance.
Credit for any returned item which is a part of a “combination sale” shall not exceed the purchase price of the lesser value item. Minor imperfections in some accessory products do not constitute a cause for return.
When the original order included a free item, a return can not be made without returning the free item as well. If the free item was not returned, its regular price shall be deducted from the credit. When the original order included free shipping, the cost of ground shipping will be deducted from the credit for any returned item.
Customers who return complete order for refund will be charged according to the shipping method selected for that shipment even if VCC covered the cost of shipping that order. For example, a customer who refused (or returned for some other reason the entire package) an overnight order, will not receive full refund. The amount of overnight shipping that order will be deducted from the refund, and the refunded amount will include only the balance.
We do not accept items returned outside their original box** and we will not accept cut or partially smoked cigars. All returned items must still be in condition to be sent back to the manufacturer. We reserve the right to refuse or prorate credit for any returned item received in inadequate condition.
** We do not accept returns of single cigars or cigar samplers (i.e. 5-pack, 6-packs, 7-packs, etc.)
*** The coupon code feature is available only on the web site. You can not redeem coupon codes while ordering through our call center, any such credit can be redeemed only while placing website order through the internet.
For returns in our store customers must provide receipt and all items must be in resellable condition.
Sorry we do not accept returns of single cigars-all sales are final.
All returns must be during weekdays only (no weekends)